Terms of Service

Please read these terms carefully before using our website

Last Updated: November 26, 2025

1.Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by the above, please do not use this service.

These terms apply to all visitors, users, and others who access or use the Service. By using our website, you agree to comply with and be bound by these Terms of Service.

Important:

Your continued use of our website constitutes acceptance of these terms. If you disagree with any part of these terms, please discontinue use of our services.

2.Use of Website

You may use our website for lawful purposes only. You agree not to use the website:

  • In any way that violates any applicable federal, state, local, or international law or regulation
  • To transmit, or procure the sending of, any advertising or promotional material without our prior written consent
  • To impersonate or attempt to impersonate the company, a company employee, another user, or any other person or entity
  • In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful
  • To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the website

3.User Accounts and Registration

To access certain features of our website, you may be required to create an account. When you create an account, you agree to:

  • Provide accurate, current, and complete information during the registration process
  • Maintain and promptly update your account information to keep it accurate, current, and complete
  • Maintain the security of your password and identification
  • Accept all responsibility for any and all activities that occur under your account
  • Notify us immediately of any unauthorized use of your account or any other breach of security

We reserve the right to suspend or terminate your account at any time if we determine that you have violated these Terms of Service or engaged in fraudulent activity.

4.Products and Pricing

We strive to provide accurate product descriptions, images, and pricing information. However, we do not warrant that product descriptions, colors, or other content on the website is accurate, complete, reliable, current, or error-free.

All prices are displayed in the currency indicated and are subject to change without notice. We reserve the right to modify prices at any time, but such changes will not affect orders that have already been confirmed.

Price Guarantee:

If a product is listed at an incorrect price due to a typographical error or error in pricing information, we reserve the right to refuse or cancel any orders placed for that product at the incorrect price.

5.Payment Terms

We accept various payment methods as displayed on our website. By providing payment information, you represent and warrant that:

  • The payment information you provide is accurate and complete
  • You are authorized to use the payment method provided
  • You will pay all charges incurred by your account
  • You will pay all charges at the prices then in effect for your purchases

All payments are processed securely through our payment providers. We are not responsible for any errors or failures of third-party payment processors.

You agree to pay all charges associated with your account, including applicable taxes and shipping fees. All charges are in the currency displayed on the website at the time of purchase.

6.Shipping and Delivery

We will make every effort to deliver products within the estimated delivery timeframe. However, delivery times are estimates and not guaranteed. We are not liable for any delays in delivery due to:

  • Incorrect or incomplete shipping address provided by the customer
  • Delays caused by shipping carriers
  • Force majeure events beyond our control
  • Customs delays for international orders
  • Weather conditions or natural disasters

Risk of loss and title for products purchased from our website pass to you upon delivery to the carrier. We are not responsible for products lost or damaged in transit after delivery to the carrier.

International Shipping:

For international orders, you are responsible for any customs duties, taxes, or fees imposed by your country. These charges are not included in the product price or shipping cost.

7.Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may return eligible items within the timeframe specified on our Returns Policy page.

To be eligible for a return, items must:

  • Be unused and in the same condition as when you received them
  • Be in the original packaging
  • Include all accessories, tags, and documentation
  • Be returned within the specified return period

Refunds will be processed to the original payment method within the timeframe specified in our Returns Policy. Shipping costs are non-refundable unless the item is defective or we made an error.

Return Process:

To initiate a return, please contact our customer service team. We will provide instructions for returning the item. Returns must be authorized by us before being sent back.

8.Intellectual Property

All content on this website, including text, graphics, logos, images, audio clips, digital downloads, and software, is the property of El Clay World or its content suppliers and is protected by international copyright laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website without our prior written consent, except as permitted under applicable law.

9.Privacy and Data Protection

Your use of our website is also governed by our Privacy Policy. Please review ourPrivacy Policyto understand our practices regarding the collection and use of your personal information.

By using our website, you consent to the collection and use of information as described in our Privacy Policy and acknowledge that we comply with applicable data protection laws, including the General Data Protection Regulation (GDPR).

10.Limitation of Liability

To the fullest extent permitted by applicable law, El Clay World, its officers, directors, employees, agents, suppliers, or licensors shall not be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

In no event shall El Clay World's total liability to you for all damages, losses, or causes of action exceed the amount you paid to El Clay World in the twelve months prior to the action giving rise to the liability.

11.Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the jurisdiction in which our company is established, without regard to its conflict of law provisions.

Any disputes arising from these Terms of Service or your use of the website shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

12.Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms of Service at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect.

What constitutes a material change will be determined at our sole discretion. By continuing to access or use our website after any revisions become effective, you agree to be bound by the revised terms.

13.Contact Information

If you have any questions about these Terms of Service, please contact us:

El Clay World

Email: info@elclayworld.com

Berlin, Germany

Important: These Terms of Service may be updated from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please review this page periodically for any updates. Your continued use of our website after changes are posted constitutes acceptance of the updated terms.