Privacy Policy

Introduction

At El Clay World ("we", "our", or "us"), we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

By using our website, you agree to the collection and use of information in accordance with this policy. We are committed to complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Information We Collect

How We Use Your Information

We use the collected information for various purposes, including:

• Processing and fulfilling your orders
• Managing your account and providing customer support
• Sending order confirmations, shipping updates, and delivery notifications
• Responding to your inquiries and requests
• Improving our website, products, and services
• Personalizing your shopping experience
• Sending promotional materials, newsletters, and marketing communications (with your consent)
• Detecting and preventing fraud and unauthorized access
• Complying with legal obligations and enforcing our terms of service
• Conducting analytics and research

Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure and encrypted data transmission
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection and privacy
• Regular backups of your data

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. When we no longer need your data, we will securely delete or anonymize it.

Third-Party Services

We may share your information with trusted third-party service providers who help us operate our website and conduct our business. These service providers are contractually bound to use your information only for the purposes we specify and to protect it in accordance with this Privacy Policy.

Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have the following rights regarding your personal data:

• Right to Access: You can request access to your personal data we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete data
• Right to Erasure: You can request deletion of your personal data under certain circumstances
• Right to Restrict Processing: You can request restriction of processing your data
• Right to Data Portability: You can request transfer of your data to another service provider
• Right to Object: You can object to processing of your data for certain purposes
• Right to Withdraw Consent: You can withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the contact information provided below.

Cookies

For information about how we use cookies and other tracking technologies, please see our Cookie Policy.

Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: